Niche Retail Employee Philosophy
While Niche Retail is primarily a place to work and earn a living, we want it to be more than that. We want Niche Retail to be a friendly place, where it is truly a pleasure to work. We want our staff to enjoy working with everyone in our organization. We continually strive for full and complete understanding between each employee and their needs to make the work environment pleasurable and ensure they are getting what they need out of work.
Call Center Representatives
As a Niche Call Center Representative, you'll be handling detailed customer questions about products, via phone, email, and Live Chat, sometimes all at the same time, professionally and with enthusiasm!
We offer a casual environment with a focus on our core values. We sell several different product lines, including upscale car seats, jogging strollers, GPS watches and water trampolines. You will be expected to become an expert in your product line(s) and we will train you. A lot of our customers are on the east or west coast of the US - we ship anywhere in the 50 states. We've been in business and growing since 2001. We have a warehouse and marketing team on site here as well that you will interact with on a regular basis.
Your schedule must be flexible. Must be willing to work evenings and weekends, if necessary, and be responsible and reliable. We run two main shifts: 8:00am - 4:30pm and 1:00pm - 9:30pm.
You must be comfortable with computers, Windows, Word (basic), Excel (basic), and the Internet. You must have strong interpersonal, verbal and written communication skills and be able to keep positive in stressful situations. For more information on some of the products we sell, check out one of our websites (we have several) at: www.TipToeTurtle.com
Interested candidates, please send a resume and wage requirements to stacym@nicheretail.com. Thanks!
Copywriter
Minimum requirements:
1-5 years copywriting experience.
Eye for messaging, copy layout and message relevance.
Ability to take, understand and apply edits.
Responsibilites include writing product copy, brand copy, ad copy for online and traditional marketing pieces and blog copy, and researching products to create content.
Knowledge of CRM software helpful, but not required. Must be willing to learn how to implement copy via CRM.
Please send resume and cover letter to stacym@nicheretail.com.
Seeking a highly motivated person to manage and direct the day-to-day operation and marketing initiatives for a group of our online retail stores.
The Site Manager works to increase sales for assigned web stores along with other members of the marketing team by creatively applying marketing ideas and developing excellent relationships with our manufacturer's representatives. The Site Manager is also manages pricing, meets inventory goals and rolls out new products.
Primary Responsibilities:
- Oversee site performance and accuracy
- Manage site-wide inventory for effective turnaround
- Design and implement site specific marketing initiatives
- Manage site-wide product offerings including seasonal changes
- Gain and maintain industry expertise, including competitive knowledge
- Manage and grow relationships with vendors
- Embrace Niche core values
- Meet quarterly goals
Qualifications:
- Education: Bachelor's degree or equivalent experience
- Minimum 1 year business to consumer web marketing experience strongly preferred
- Experience in an e-commerce environment, product selection, merchandising and business analysis
- Strong analytical skills as well as the ability to think creatively
- Outstanding interpersonal and communication skills
- Proven ability to work under aggressive time tables
- Proficient in Microsoft Office Suite and HTML
Send cover letter, resume and salary requirements. Resumes w/o salary requirements will not be considered. No canned cover letters please.stacym@nicheretail.com
Director of Customer Relations
We are seeking a highly motivated & talented individual to fill the role of Director of Customer Relations to lead, manage and be accountable for sales growth within our call center, while maintaining and improving our superb customer online shopping experience.. Success in this position requires the ability to This position is highly collaborative with challenging opportunities to grow our business segments. strategically and continuously propel the call center forward with best practives and innovative ideas and leadership in call center sales and customer care.
We are Niche Retail, LLC, a rapidly growing retailer that offers business-to-consumer ecommerce solutions. We are eco-conscious with a casual office atmosphere. See what we are all about at www.nicheretail.com and check out some of our websites through www.tiptoeturtle.com.
Primary Responsibilities:
- Lead, manage and hold accountable the call center for sales growth and superb customer service.
- Establish operational performance goals and metrics.
- Continuously position the call center to improve the customer online shopping experience.
- Establish and be accountable for the future Niche bricks and mortar store in Sylvan Lake.
- Collaborate with other Niche teams regarding operational, marketing, customer and product issues.
- Keep up with high demand, fast paced needs of fast growing company, while maintaining positive morale and providing leadership.
- Oversee marketing and advertising programs, including email, affiliate, pay per click and comparison shopping engines
Qualifications:
- Education: Bachelor’s degree from a four-year college or university.
- Minimum 5 years call center and customer service required. Minimum 3 years eCommerce and retail experience.
- Computer savvy, including proficiency with Microsoft Office Suite, Internet and IM.
- Possess excellent team building, coaching and motivating skills.
- Possess excellent verbal and written communication skills.
- Possess the ability to define, develop and successfully implement strategic change in a call center and customer service environment.
- Be an ambitious team player with a positive morale.
